Customer Care Coordinator - Redhill - £30,000+ - Permanent
Introduction
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Redhill area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after they've purchased their home.
The Role
- Reporting to the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner post completion during the warranty period.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and in-house Operatives whilst scheduling works to the relevant people.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Liaising with the commercial team regarding contra-charges for contractors and ensuring works are attended as required in the properties.
Key Skills
- Customer Service experience within the New Homes, Construction or Housing industry
- Ability to deal with complaints effectively and efficiently.
- Excellent communication skills and telephone manner.
- Excellent attention to detail
When applying please quote the job no.: WS1015
